Unlike Windows, Chrome OS is pretty lightweight and snappy, but sometimes, it also encounters some weird errors out of the blue. “Chrome is missing or damaged” error on Chrome OS is akin to the Blue Screen of Death (BSOD) error on Windows systems. If you are facing this issue on your Chromebook, there is no easy way to go back and you are likely to lose your local files. Nevertheless, to bring your Chromebook back to life, in this article, we explain the recovery steps in great detail. So, without any delay, let’s begin and learn how to fix “Chrome is missing or damaged” error.

Fix Chrome OS is Missing or Damaged Error

1. If you are stuck at “Chrome OS is missing or damaged” screen then press Ctrl + D shortcut to open the Chrome Recovery Window. After that, press the “Enter” key and then follow the on-screen instructions to reset your Chromebook. Keep in mind, this process will completely wipe your device including the local storage. However, after the reset process, your Chromebook will be back running flawlessly.

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2. However, if the Ctrl + D keyboard shortcut does not work then you will have to create a recovery media using another computer. You can use any system, be it Windows, macOS or Chrome OS itself to create the recovery media. All you have to do is install this Chromebook recovery utility app on your Chrome browser.

3. Next, insert a thumb drive or SD card on the computer you have installed the recovery utility. Now, launch the app and click on “Get Started”.

recovery media

4. Here, you need to select the Chromebook model so that it can download the specific Chrome OS image for your device. After that, click on the “Continue” button.

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5. On the next screen, choose the removable device (thumb drive or SD card) you have inserted and click on the “Continue” button. Finally, it will download the image and will also create the recovery media automatically.

chromebook recovery

6. Once it’s done, insert the thumb drive or SD card on your broken Chromebook while being on the “Chrome OS damaged/missing” screen. It will automatically detect the recovery media and then you can follow the on-screen instructions to recover your Chromebook. Finally, “Chrome is missing or damaged” error will be gone. Also, keep in mind, the local storage will be completely wiped during this process.

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Resolve Chrome OS is Missing or Damaged Error Right Now

So that is how you can fix missing or damaged error on Chrome OS. If you are wondering what causes Chrome OS is missing or damaged error, well, mostly it happens due to Input/Output glitches and corruption of system files. The disappointing part is that, once it occurs, you can’t get your files back. So, it’s advised to always sync your local files and folders with Google Drive. Anyway, that is all from us. If you found the article helpful, do comment down below and let us know.

11 COMMENTS

  1. [Need Help] RW Legacy/Boot Mode/Shell Mode not working nor Chromebook Recovery at Dell Chromebook 3380

    Trying to install GalliumOS:

    I removed the Write Protected Screw from the back of the Chromebook.

    I tried ESC+Refresh+Power key to Enable Developer Mode then I pressed CTRL+D then pressed Enter to turn off the OS verification.

    Enable USB boot:

    Pressed Ctrl+D at the initial startup screen to load Chrome OS.

    Pressed Ctrl+Alt+F2 at the Chrome OS login screen.

    Login using the password ‘chronos’

    At the terminal prompt, type: sudo crossystem dev_boot_usb=1 dev_boot_legacy=1

    Powered off the Chromebook by typing in ‘sudo poweroff’

    Now on startup, pressed Ctrl+L, got the BIOS screen instead of Chrome OS.

    2. Install Gallium OS:

    Used this website to install the Gallium OS through ISO USB install: https://wiki.galliumos.org/Installing

    3. Post Installation:

    Chromebook rebooted and I saw the screen where it was written “Chrome OS is missing or damaged. Please remove all connected devices and start recovery”.

    4. Recovery:

    Later on I tried Google’s recovery tool using this site ‘https://chrome.google.com/webstore/detail/chromebook-recovery-utili/pocpnlppkickgojjlmhdmidojbmbodfm’ and added that extension into chrome.

    I used model number ASUKA D2S-A3C-J4N-W6W-G3K-A72 mentioned in recovery mode. So created USB recovery drive and connected that USB drive in Chromebook getting message “the device you inserted does not contain Chrome OS”.

    Same tried with 4 USB drives as I thought that it might be the issue with USB also tried Linux as well for creating the recovery disc. Same thing I am getting over and over.

    5. Wanted to re-install OS

    Tried to perform the same steps as I did earlier but Chromebook was not able to boot via USB. After that I saw that CTRL+L command is not working getting 2 beeps on OS verification Off page and then it went to that page where it was asking to perform recovery.

    When I am pressing CTRL+U then I am getting “booting from external media (usb/sd) not enabled.” at top of the screen.

    Nor I am able to open shell mode again as not able to pass recovery mode or that page where it says “Chrome OS is missing or damaged. Please remove all connected devices and start recovery”.

    I think I made one mistake that when I enable the RW legacy mode that time I didn’t upgrade the BIOS firmware (I guess that is my mistake)

    I am stuck at Chrome OS Recovery mode. Please help me to get it resolved guys. I tried 2 computers and 3 laptops in both Windows and Linux OS to create this recovery USB stick but no luck. I am screwed here.

    Please help me on this. Please help guys.

  2. I’ve done it thrice with a new USB Thumb drives but still no luck. I got refered to google.com/chromeos/recovery everytime.

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