Instagram Crashing? Here are 8 Fixes for You

Instagram is one of the most popular social media platforms out there. It has become even more prominent after TikTok was banned in India and Reels got added to Instagram. As an aside, you can read our Instagram Reels vs TikTok comparison here. Coming to the issue at hand, despite its popularity, Instagram seems to have many bugs that cause the app to crash frequently. Many users have complained that Instagram keeps crashing on both Android and iOS. Apart from that, most users encounter Instagram crashing while uploading stories or opening DM. All these issues have led us to this guide. In this tutorial, we bring you several fixes to Instagram crashing issues.

Resolve Instagram Crashing Issue

Here are the solutions that we have provided to fix the Instagram crashing issue on both Android and iOS. You can simply click on the link below and move to the solution seamlessly.

  1. Clear Cache
  2. Update the Instagram App / System Update
  3. Reinstall the Instagram App
  4. Quit the Beta Program
  5. Wait Out
  6. Check if Instagram is Down
  7. Instagram Crashes When Uploading Story?
  8. Instagram Crashes When You Open DM?

Solutions to Instagram Keeps Crashing Issue

1. Clear Cache

  • Android

1. Clearing cache is the easiest way to fix many problems including crashing issues on Instagram. Just press and hold on Instagram and open “App Info”. Next, tap on “Storage and Cache”.

1. Clear Cache

2. Here, simply tap on “Clear Cache” and then re-open Instagram. Now onwards, Instagram should not be crashing.

1. Clear Cache

  • iOS

1. On iOS, you can’t clear the cache separately so you need to uninstall the app from the Settings page. It will delete related data (cache) of Instagram as well. To do so, open Settings and move to General -> iPhone Storage.

clearing instagram cache on iPhone 1

2. Here, scroll down and open Instagram. Now tap on “Delete App” and you are done. Finally, open the App Store and reinstall Instagram. After you log in, Instagram won’t crash again.

clearing instagram cache on iPhone 2

2. Update the Instagram App / System Update

  • Android

1. If the above method did not fix the issue then check if you have an app update pending. Tap and hold on Play Store and open “My Apps”. Here, look for Instagram and update it.

2. Update the Instagram App / System Update

2. Next, you should also check if you have a system update pending. System updates come with many fixes and can resolve crashing issues on Instagram. Open Settings and move to System -> System Updates. Now, check for updates and install them right away.

2. Update the Instagram App / System Update

  • iOS

1. Similarly, on iOS, open App Store and then tap on “Today” at the bottom of the screen. Here, tap on your profile icon. Scroll down and check if Instagram has any pending updates. If so, tap on Update. After the update is done, open Instagram and see if it’s still crashing.

Updating instagram on iPhone 1

2. Apart from that, you can check for system updates on iOS. Open Settings -> General -> Software Update. If there’s an update pending, download and install it.

updating ios

3. Reinstall the Instagram App

If the above methods didn’t work at all then you can straight up uninstall the app and reinstall again. However, keep in mind, you will need to re-login again so remember your password before uninstalling the app.

  • Android

1. Press and hold the Instagram app and tap on “Uninstall”. After that, open the Play Store and install Instagram. Now, log in to your account and the crashing issue should be gone.

3. Reinstall the Instagram App

  • iOS

1. Tap and hold the Instagram app and choose “Delete App”. Once you have done that, open the App Store and reinstall Instagram. Finally, log in to your Instagram account and see if you are still facing crashing issues on your iPhone.

deleting and reinstalling Instagram

4. Quit the Beta Program

  • Android

1. Sometimes users are enrolled in the Instagram beta program and we are not aware of it. Beta versions are generally unstable and are prone to crashing issues. So to quit beta testing, open the Play Store, and open Instagram.

2. After that, scroll down and you would find “You are a beta tester” if you are enrolled in the program. Now, tap on “Leave” and you are almost done.

4. Quit the Beta Program

3. Close the Play Store app and re-open it after a while. Now, open Instagram again and update the app. Now, you will receive stable builds and won’t face crashing issues.

4. Quit the Beta Program

  • iOS

1. On iOS, if you are enrolled in beta testing then you must be having the TestFlight app. If so, then open it and unenroll from the Instagram beta program. If you don’t have the TestFlight app then don’t worry, you are not into the beta program and you can go through other solutions mentioned below.

5. Wait Out

I know this sounds like a weird solution to Instagram crashing issues, but believe me, waiting for a few hours may fix the issue. Let me explain. Instagram uses the Facebook SDK on its app (SDK allows seamless login and deep integration). In the past few months, the Facebook SDK has been notorious for crashing apps including Instagram, Spotify, Tinder, and more. And the issue has been widespread especially on iOS.

Facebook, in its statement, said that due to some code changes the crashing issue was triggered. Later, the bug was fixed and Instagram and many other apps started working without any crashing issues. So, when nothing works, wait it out and let the developers fix the crashing issue on Instagram.

6. Check If Instagram is Down

In addition to waiting for bug fixes, meanwhile, you can also check if Instagram is crashing just for you or for everyone around you. On DownDetector, you can check the real-time status of Instagram around the world. It has an outage map where you get a glimpse of Instagram having issues all over the globe. So go ahead and check if Instagram is down in your region from the above-mentioned website.

6. Check If Instagram is Down

7. Instagram Crashes When Uploading Story?

If Instagram is crashing while uploading Instagram stories then the issue might be with the media file. I have faced this issue many times and one thing has fixed the issue. If it’s a video and it’s encoded using some new codecs then convert it to a common one that Instagram is compatible with.

For example, if your video is shot at 4K60FPS, try to convert the video to 1080p@30FPS and change the format to MP4/H.264. This is the best video compatible format for Instagram. You can use these video converters for Android and iOS.

7. Instagram Crashes When Uploading Story?

And if it’s a HEIC/HEIF image then convert it to JPG or PNG for better compatibility. You can learn how to convert HEIF/HEIF image to JPG on Windows PC from the linked article. In addition, you can disable the HEIF format on iOS for better compatibility with Instagram.

8. Instagram Crashes When You Open DM?

If Instagram crashes when you open a DM then it might be caused by multiple logins on different devices. To clear all your past logins, open Instagram’s login activity page on the web and click on your logins. After that, click on “Log out” to remove the device authentication. Now, manually log out from the Instagram app on your smartphone and re-login again. This time, you should not be facing crashing issues on Instagram.

8. Instagram Crashes When You Open DM?

Instagram Crashing Issue Solved

So that is how you can fix Instagram crashing issues on both Android and iOS devices. We have tried to include common methods and some advanced tips as well so that you can get the whole idea of why Instagram keeps crashing on Android and iOS. Anyway, that is all from us. If the issue is still persisting then do comment down below and let us know the specific problem you are facing. We will surely try to help you out.

comment Comments 17
  • Dhiraj Bablu Acharya says:

    My instagram is still crashing i did everything cleared cache, clear data , uninstalled the app , activity login , restart the phone but it is still crashing as i open the message please help me out of this issue.

  • David McKenney says:

    Instagram still crashes, tried everything listed here even rest my phone to factory default ( what a pain in the ass ). Nothing has helped so far.

  • Farshad says:

    In my case, none of the above solutions worked.
    I’ve downgraded my Instagram to version, and my problem is solved.
    This is the last version that is working correctly on my device. The later versions have the freezing issue.

    • tekknowgerl says:

      wow, where did you find the earlier version?


    Instagram crashes while scrolling down
    I tries everything what can I do
    I uninstalled the app
    Clear the cache too
    Now I really disappointed
    Can anyone suggest something else

  • Pranay vaniya says:

    Instagram crash when i try to post ?? On ios 12.4 6 plus

  • rGee says:

    anyone got any solution??

  • Dania says:

    It is crashing when I try to open a DM…otherwise feeds are running well stories also. I have reinstalled it, reboot the phone, and tried your tip (8th one). Still not solved

    • Vikky says:

      Same the issue still there

  • Josh says:

    Umm, this didnt help at all…

  • v says:

    thanks for the pointers but nothing worked

  • Abhitha reddy says:

    Was crashing when i was uploading feed,stories or sending photos clicked on Instagram or voice mails too. I had erased my factory data,and uninstalled,left the beta version and kept my app update. Nothing works out

  • rithin mathew says:

    instagram crashes when uploading story.specially,photos.

    java.lang.NullPointerException: Attempt to read from field ‘java.lang.String com.instagram.pendingmedia.model.ClipInfo.A0F’ on a null object reference
    at X.6gx.A0H(:84)
    at X.5rN.BiM(:26)
    at X.5r4.A00(:34)
    at X.5r4.BVn(:39)
    at android.os.Handler.handleCallback(
    at android.os.Handler.dispatchMessage(
    at android.os.Looper.loop(
    at java.lang.reflect.Method.invoke(Native Method)
    at Z.init(11e59c57-937f-559a-0646-a85be5cad406)

  • Sandra says:

    Instagram crashes on opening after all methods tried multiple times and even reset the phone settings also

  • Amanda says:

    Won’t even load. Just crashes out but the app is still open if I swipe up. Have deleted and reinstalled rebooted and all of the above. Broke at the last Instagram update.

  • isham says:

    it is still happening

  • Dhiraj Bodhani says:

    I facing Instagram crashing issue from openning my DM I tried the method u have shown but still its is crashing

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