Losing your account can be a pain, especially if its Snapchat, as most of us are using it for its privacy oriented features. Whether you have forgotten your password or someone has hacked into your account, losing access to your account in any scenario is frustrating. In this article, we are going to show you how you can recover your Snapchat account if you have lost access to it and what you can do to make it more secure.

How to Recover Your Snapchat Account (2021)

Before you start the recovery process of your account, you should know what has made you lose access to your account. Sometimes we just forget our password. Other times, someone might have hacked our account and logged us out of it. We are going to see how we can recover access to our accounts in all these cases.

How to Recover Snapchat Account if You Have Lost Your Password

If you have forgotten your Snapchat account’s password and cannot log into it, you can easily regain access to your account by resetting the password. Here is how you can reset your account password.

  1. Launch Snapchat on your phone and tap on login. Now, enter your username or email and then tap on the “Forgot your Password?” button.1. How to Recover Snapchat Account if You Have Lost Your Password
  2. Now, choose whether you want to recover your account using your phone or email. Let’s say we chose email. On the next page, enter your email ID and then tap on the “Submit” button.2. How to Recover Snapchat Account if You Have Lost Your Password
  3. Now, Snapchat will send you an email with the link to reset the password. Tap on the link and enter your new password to reset it.
  4. In case you chose the recovery by phone option. Enter your phone number and then choose whether you want to use the message or call option. I prefer the message option as it is easy to use.4. How to Recover Snapchat Account if You Have Lost Your Password
  5. Now, all you need to do is enter the OTP that you have received and then enter the new password that you want to use.

Recover Snapchat Account if You Forgot Your Username and Email

If you have not used Snapchat in a while and are trying to get back in the game it might be hard if you don’t remember your username. The easy way to recover your account is to use your email instead of the username and then use the forgot password method described above. However, what happens if you have forgotten the email ID that you used to create that account. Well, here is what you can do about it.

  1. Make a list of all email IDs that you have. Most of the people who forget their Snapchat email ID have multiple email IDs and simply don’t remember which one they used to create the account. So, make sure you have listed all your email IDs.
  2. Now, launch the app on your phone and then proceed through the recovery process. Use the recovery by email option and enter all your emails one by one. The emails that are not associated with any email account will result in an error reading “Email address is invalid.”.

5. How to Recover Snapchat Account if You Have Lost Your Password

Repeat the same process until you find the right email ID and then use it to reset the password and recover your account.

How to Recover Stolen Snapchat Account

Recovering a stolen Snapchat Account is not easy. How hard the recovery will be, depends on the changes that hacker has made to your account. If you find out that your account info has been leaked in a data dump (haveibeenpwned is a good place to check), all you need to do is change your password so that no one can access your account.

snapchat support

If someone has already accessed your account and changed the password, you can use the password reset route to take back the control of your account. However, if someone has changed not only the recovery email ID but also the phone number associated with that account, then you can do nothing about it. The only thing left to do is to contact Snapchat Help, fill up a form and hope that they recover the account for you.

How to Secure Your Snapchat Account

It’s always better to secure your Snapchat account from the start than to wait for a tragedy to strike and then scramble to deal with it later. There are a few steps that you can take to make sure that your account is always secure and there’s a very low probability of anyone getting into it without your knowledge.

Make Sure Your Email ID and Number is Updated

Creating an account on Snapchat is pretty easy. All you need to do is to enter your name, birthday, and either a phone number or email ID. In fact, it can be any email ID and phone number and you don’t have to use a real one. While this is great if you don’t want to share your personal email ID and number with Snapchat, it also means that if you lose your password or someone hacks into your account, there will be no way to get it back. To make sure that your email ID and phone number is updated and verified, open the app go to Settings and see if you have done it or not.

6. Make Sure Your Email ID and Number is Updated

Enable Two-Factor Authentication

While you are in Snapchat’s settings, it would be also great if you enable the two-factor authentication as it decreases the chances of anyone breaking into your account. To enable it, open Settings tap on “Two-Factor Authentication” and then follow the steps to enable it.

7. Enable Two-Factor Authentication

Use Best Practices for Passwords

While this is common sense, not many people adhere to it. You should always follow the best practices for creating a password. That means creating different passwords for different accounts and using a long and random password with various combinations of numbers, letters, and special characters.


Unless you have a beautiful mind, it will be impossible to do it manually so I suggest that you try a password manager app. There are tons of good passwords managers on the market and you can choose one that you like.

Take Control of Your Snapchat Account

I hope this article was able to help you recover your Snapchat account. If you take away anything from this article, I would like it to be the point that you should make it harder for others to steal your account. Do let us know your thoughts on the article, by writing in the comments section below. Also, don’t forget to check our Snapchat tricks article to get the most out of this social media platform.


  1. I know my username, email and phone number and nothing is working!!. I deactivated it 3 days ago and it won’t let me reactivate. I have 7 years worth of memories including my dad’s who passed away recently. I REALLY need to regain access and snapchat won’t even troubleshoot to tell me what the issue is since it’s the correct password and username! Please help!!

    • Urgh Pam I feel your pain! The same thing has happened me! My account was only deactivated for 2 weeks & it’s now saying that it doesn’t recognise my credentials! Ive tried everything & the account has been permanently deleted! The customer service keeps sending me around in circles too. It’s so disheartening & frustrating!
      The 30 days is veering closer which means at that stage I defo won’t get it back. You have some time tho so I really hope you get it sorted 🙏🏽
      Also, do you not have an album in your phone that automatically saves your Snapchat pics & videos? I found a lot of my Snapchat stuff in there! It’s usually in your albums folder!

      • I’m so sorry you’ve been running into the same problem! They took 2 days to respond and I responded instantly and still no response. Their customer service truly is HORRIBLE, I tried reactivating 24 hours later and have been in this predicament since. I found a link to try to log in on a pc and it literally says “Cannot find the user”!! Right username, email and telephone number even my DOB is registered and they won’t help. How on earth I lost access and possible the account altogether in 24 hours is beyond me. If they used to have to “review” reactivations why can they not review these instances? All “Candy” had to say to me was the account has been deactivated and you have 30 days to reactivate. Please note we’re unable to reset the password for a deactivated account.” COMPLETELY generic since I provided ALL of my info and screenshots!

    • This just happened to me this week. It has been two weeks since I deactivated it and now I cant log in. It does not say the password or email is wrong but it wont load.

  2. hello, I have a problem, a few months ago I put my phone number on my Snapchat account, but I haven’t changed it until now and I signed out and when I want to reconnect, we ask me for a code sent to my old number that I no longer have, please help me, and the problem is that I was not asked to create an emergency code so I cannot log in, I contacted my mobile operator and he said that he cannot do anything to retrieve this number.
    Please I must at all costs recover this account which is very important to me.

  3. I changed my number and can’t acces my account bc its sending me the code to my old phone. Does anybody know how to recover your account using email instead of phone number. I picked that option and it still says that the link was sent to my old number

  4. Hello, I got a new phone yesterday and as I went onto Snapchat earlier it said I was logged out of my account. I have tried to reset my password because I forgot it, so I use my phone number but the verification code doesn’t send it to me. I’ve also tried using my email but it says it’s not valid. I looked up how to reset my password and did what the website said but I still haven’t received the verification code. Please, someone, help me.

  5. hey so i was wondering if this has happened to anyone else because i need help otherwise i don’t think i can get my account back. so Snapchat always randomly locks my account and it normally is easy to log back in with a verification code to my email. but this time it wants it from my number, and i have come to realize that i used a different number to create my snapchat account so it won’t let me unlock it. pleaseee help

  6. My Snapchat was deleted I don’t know why but I want to see if you can please recover my account ??? It’s been deleted I try to email no response but a girl today said she got her snap chat by keep messaging her then I had all my daughters baby memeories and I’m really sad I can never get back

    • I recently deactivated my Snapchat and unfortunately I forgot my password. Everything in my memories is valuable, I keep sending messages to Snapchat support and only was reached out to twice. Has this happened to anyone else? Were you able to get your account back? It seems like Snapchat support is no help, for them to be worldwide and making billions off of us users you would think their Snapchat support would be more efficient and helpful, and care about their users. If my account deletes permanently I will not use Snapchat again.

  7. Hello am willamkate my snap has been temporarily blocked pls what can I do I need this account like seriously pls how can I unblock my account?

  8. I tired to put my email in because I had forgotten my password and it said that my request isn’t able to be made at this moment I haven’t changed my number yet so my email is the only thing I have. I really don’t want to create a new account I’ve had this account for years and so many memories are in there. I need help!!

  9. So my snap logged me out randomly last night, and it made me create a new password. Now it’s asking for a verification code from an “authenticator app” but I’ve never used or made one? I can’t log back in until I put in that code, but I have no code to input??? I need help haha

  10. How can i log back into my account with a different phone number. Because I cant get the verification code since I have a new number.

  11. mine is my grandmas number or my moms number because when I got that snapchat my phone mas off and i had to use one of theirs but i for got

  12. so I logged out my sany chat and let someone login to their snapchat and when I tried to login to my snapchat again it keeps saying wrong password and it’s the right pass word and i never gave my password to no but one person and that snapchat has everything on it like snapchat is my 2nd life and i’m in so much pain because this never happened before i feel like i’m going to CRY or SCREAM !! and i for got who number i used for I think it was my grandmas or mom number.

  13. so I logged out my sany chat and let someone login to their snapchat and when I tried to login to my snapchat again it keeps saying wrong password and it’s the right pass word and i never gave my password to no but one person and that snapchat has everything on it like snapchat is my 2nd life and i’m in so much pain because this never happened before i feel like i’m going to CRY or SCREAM !!

    • Omg I’m kinda in the same situation.. so I logged out of my snap to go in someone else’s, I tried logging back into mine but it’s saying I have the wrong password, I tried resetting my password from my phone number and email but can’t. My number is not working and my email is connected to my old old account from years ago. I know my password also but still.

  14. Have my original Snapchat username
    But new number and email not linked its still linked to account and Numbers I no longer have
    I really don’t want to set up a new account
    Please Help..

  15. How do I recover my original snapchat account? I have my username, but my telephone number and email are invalid. I only have 1 telephone number and have tried every email I use regularly and nothing. How do I get it back?

  16. my account was hacked & i JUST got it back today however a bunch of people i had added already reported the account as “ hacked “ .. what can i do so that my account doesnt get banned ??..

  17. I changed my number and can’t acces my account bc its sending me the code to my old phone. Does anybody know how to recover your account using email instead of phone number. I picked that option and it still says that the link was sent to my old number

  18. Got logged out of account and i dont have access to my phone # thats on the account but i have access to my email that is connected to my snap , but when i click to get the recovery code NOTHING sends to my email
    Send helppppp 😩

  19. i forgot my password for (my eyes only) then unfortunately i changed it without knowing that my whole data is lost .i need that data 😫 plz any body help me out

  20. if i reset password also i am getting that my password.whats wrong with it.could anybody help me plzz.i want my snap back……

  21. Hi
    I was trying to enter my account and I have been signed out from it.
    I think someone changed my password and my number as I tried to recover using my number it didn’t work and I haven’t entered my email. Is there any way you can to help as I am afraid that someone hacked it

  22. Hey I’m trying to get in a old account of mine I don’t remember the email or phone number I used can you please help me

  23. I cannot log into my snapchat account as I used a different email and phone number to sign up with but I know my password. Please help I cannot get in

  24. Hi I no my username but I’m using a different fone number know and it keeps saying number invalid can sumbody plz help me get round this

  25. my snapchat account was hacked into and they changed my phone number and turned the SMS verification code on then later changed my email so i don’t have any way to try and get it back. snapchat support did nothing to help. that account i’ve had since 2014 and it was the only way i was able to video chat my dying grandmother. and it has all of the pictures of when i was younger, my kids from when they were born to now, family members and friends that have passed away. and now it’s all gone unless there’s someway someone can help me. i know my username and honestly that’s about it now as my accounts been hacked into since september 1,2020 and it’s now september 6,2020.

  26. I don’t have my old email or number anymore so I can’t recover anything. I still know the password but it keeps taking me to a verification thing. Zzz any help

  27. I have changed my phone number and i cant get back into my snapchat account
    how should i login to my account

    any help ?????

    • I’m having the same issue and I emailed snap chat and they said they can’t do anything about it since I changed my phone number and don’t have access to my old phone number … bummer

  28. My phone got cut off due to the pandemic and I can’t get my Snapchat verification code?? Can I get some help?!

    • My number is out of service because my phone is completely damaged and burned and I had 2 factor authentication on and logged out accidentally forgetting I had it on so I can get back into my account without a verification code but I can’t get any because my number is out of service and I lost my recovery codes I cont login in my snap because my old SMM is Switch off and I know passord amd usname and emall but ask me for verification code ? Help me please

    • I had to make a new account so I lost everything I had. My number was the same i just couldnt remember my login info. So I used a different email for the new account. So now I still can’t use my number to verify my acct since its linked to my old acct. Hope this helps!

  29. My number is out of service because my phone is completely damaged and burned and I had 2 factor authentication on and logged out accidentally forgetting I had it on so I can get back into my account without a verification code but I can’t get any because my number is out of service and I lost my recovery codes

  30. My number is out of service and I had 2 factor authentication on and logged out accidentally forgetting I had it on so I can get back into my account without a verification code but I can’t get any because my number is out of service and I lost my recovery code, all the memories and friends I have accumulated over the years is gone, I’m so mad snap won’t help me

  31. I had changed my password to Snapchat a couple weeks ago, and without thinking about it, I let someone sign into their account. Now I can’t sign back into my account because I don’t remember my password. I know the linked email and phone number, but I no longer have access to them. When I try resetting my password, it’s sending the code to either the email or phone number I don’t have access too. I want to be able to use my old account because I have a lot of pictures that mean a lot to me and that I have saved. How can I get into my account?

  32. I have a s appointment chat account ut I got a different phone number n a different email n pass word how do I trans for my account to this phone
    My new email is at bottom here

  33. No longer have access to my phone 0431961881 and would like it to be changed to 0431870993 so I can log in please under the same email

  34. My friend can’t login to her Snapchat, She did the forgot password via her email, but it’s giving her a password reset link to an account that is not hers but has her name in it, I am really confused because she is sure that is the email linked to her account, She tried using her phone number but they keep telling her “this isn’t the number linked to your account” I really don’t know what to do. If you have a solution please help.

    • I have the same problem, it created a new account with all my information but no friends or anything. I’d really like to get my account back

  35. I changed my phone number 10 days ago, then had to get a new phone unexpectedly. I hadn’t changed my phone number on my snapchat acct yet. Now to log in on my new phone, it will only send a my two-verification code to my old phone number associated with the acct. I tried doing my email associated with my acct and it submits, but I have yet to receive an actual email.

  36. I have the same problem and if you use a new phone number you have to use the email to open snapchat and enter in your account,then you can change after log in your old phone number with your new one.

  37. HELP ME!!!! I have been using my snapchat account for years now and I got log out. i have no idea why. I’m thinking someone hacked my account. I have changed the password but its not letting me either log me in either. what should I do?

  38. Someone tried to access my snapchat yesterday I immediately changed my password I was sent a verification code through text but snap chat says it’s not the correct code. I have access to everything set up with my snap such as email and the phone number please help me get my snapchat back I’ve been trying for two days????

  39. Hi someone hacked my Snapchat I reset the password and it’s asking me to put in the authentication code which I never created my hacker made it to keep me out of using my account what should I do?

  40. I need help getting access to my account because my phone refused to turn on and I forgot my password but when I kept resetting the password it kept saying can’t find the user

  41. If anyone out here could help me it would be very much appreciated. Recently I bought a phone and set up snapchat with a phone number. For some reason I can’t find the phone I bought I would like to know is there any way I could get around a verification code for snapchat

  42. hello,
    i couldn’t get back my snapchat account (didn’t add an email address) but if i try sending a rest link through the number that i opened my snapchat account with it says ‘ that isn’t the mobile number you previously verified. please try another number, or use a verified email address’ but i’m pretty sure thats the number i opened snapchat with!!!

    anyone could help me out? really need to recover my snapchat account back!! 🙁

  43. I stopped using my snapchat account last year in 2019 . Bcoz I lost my phone . That account is still existent even tho I haven’t used it in an year . I want it back . When I do the recovery from the mail and change the password . Password gets changed . But when I type it back again . It says wrong password . I really Want my account back

    • This should not happen. Once you change the password, you should be able to login. I suggest that you contact Snapchat support.

      • Hi, it won’t let me recover my old account that I deactivated a few years ago and I really want it back 😢

  44. Unknowingly uninstall snap chat in my phone andI have two email id and am also tried with my mobile num…. I’ve tried lots of times…..but it always shows invalid id or password …..how to recover my old acc

  45. I got a new phone but same number and everything but was logged out of my Snapchat app. When I try to log in it has me verify that it’s me by sending me a verification number but I am not receiving the code via text like I should be. Help ):

  46. someone hacked my account changed my number and email please help me get this account back it has all my memories in it since the 7th grade and im now a junior in highschool please help me.

  47. I deleted my account last night, I dont know the email, or password. All I have is my user name. Please help

  48. i cant get into my snapchat account i have forgotten my password and each time i put in my email address or username to reset my password it does not work. i had verified my email and phone number and i cant get pass the login. i had reset my password a couple days prior so i know the had been connected but i forgot to write my password down. my account name is zuri_imani1

  49. I can’t get back into my acc and I haven’t logged in with an email or phone number,my username is caseymeighan22

  50. Hello,

    I have reset my password 3 times. each time I go login it will not work. PLEASE help me get back into my account.
    my user name is Mcompagnet1

  51. i have deleted my account before 3 days and now i want to reactivate my account but i forgot my password so please help me to get back my snap account

  52. Idk my email i used before and have a new number cause I had to reset my number what do I do I need my snap back because I have a friend on snap I don’t have his number and have no way to talk to him

  53. I have not used snapchat in a long time.. forgotten my password and have a new number since and everytime i put recover password and insert my email address it says it is invalid!
    anyway i can recover my account?

  54. I got logged out of snapchat and I hadn’t verified my email or phone number.
    I can’t remember my password either.
    How can I get my account back?
    I’ve lost loads of memories

  55. I forgit all of my stuff like email password username phone number and basicaly all of it. So important. Please do something with it.

  56. Recently got new phone
    Everything is new I remember user name but not password and it is not working thru email or phone . what can i do . very important

  57. I know my username and password but I have that two factor protection thing on and I don’t have the phone number used on that account anymore.

    • I have a screen shot showing my phone is linked to my acct and it will not send me a code. I never attached email to it. I contacted snap on numerous occasions and they will do NOTHING to help me. I have a sick bulldog and I need in my acct to get my photos and memories. They can careless.

  58. Snapchat needs a number to call because it’s not letting me request what I need to request and I’m getting pretty upset.

  59. I forgot my password n username
    I remember my email but don’t remember the password
    How can I get my account bach

  60. I nee my account back pls there is 2 accounts on the same email nt its not opening pls what should i do and number is not available on tht pls tell me wht to do?

    • I have the same problem I made another Snapchat and gave my original to my boyfriend and he changed the email and I have all my pictures on that account that I need to access back????did you find any help getting into your account

    • It’s impossible if you don’t remember the phone or email. If you remember them and don’t have access to it, it’s next to impossible. The only way you can do it is by contacting support.

      • What if you don’t have phone number anymore but you have your email Id..Please help me I dont want to lose my snapchat Id ..I have so memories in that account……..I lost my number and the number had been off for some reason ..
        But the snapchat send code on that number What should I do?

    • Account username riona-12 I can’t log in to my account because I no longer have access to the phone number and I can’t remember what I email I used with my account I’m hoping I can do something to somehow reset my password