Akshay Gangwar
- //Update 1(03/06/2020 11:50 am) Vodafone issues a statement; refunds initiated
Indian telecom operator Vodafone Idea reportedly deducted money from its users accounts without a valid reason. According to multiple tweets on the topic, the telecom operator deducted Rs.99 from users accounts citing ‘International Roaming’ plans. However, having been stuck inside their homes for the last two months, it’s obvious users would not have activated an international roaming plan on their phones just for the heck of it.
Rs 99 deducted today morning! Can't reach the customer care too! @VodafoneIN need explanations! pic.twitter.com/7ObAIDWO1N
— Harini Mehta (@harinimehta13) June 2, 2020
Dear Friends
Koi hame batayega ki ye jo Message aaya hai aur 99 Rs Minus ho gaya hai Iska kya matter hai,👇👇
Dear Customer, this is to inform you that a rental amount of Rs.99 has been deducted towards International Roaming rental for 30 days. pic.twitter.com/swygK7DZvr— Shadab Khan (@00Shadab) June 2, 2020
Most of the tweets say that the deduction happened late last night, and the users only got to know about it in the morning. To make matters worse, the company’s customer care is allegedly not helpful either. Many are claiming that Vodafone’s IVRS system simply keeps them on hold and disconnects.
https://twitter.com/Mrjaat72721690/status/1267713046316748805
A few minutes ago, the Vodafone India account replied to a customer’s tweet. According to Vodafone’s tweet, the issue is caused by a technical glitch and the amount is being refunded. However, seeing the number of tweets about the issue, it would be better if the company put out a formal statement about this glitch.
Hi! We apologize the inconvenience caused. Due to a technical error, Rs 99 has been erroneously charged on your prepaid number. We are crediting the amount to your account. We solicit your cooperation. Stay Home and Stay Safe! – Tina
— Vodafone (@VodafoneIN) June 2, 2020
This story is developing…
Update 1 (03/06/2020 11:50 am)
In a tweet, Vodafone India has clarified that the issue was caused due to a technical glitch. The company has reportedly already refunded the amount to affected users.
Due to a technical issue, a few customers received a message about an erroneous charge. The same has been corrected and appropriate credit is done for the impacted customers. We are fully committed to best in class service to all our customers and regret the inconvenience.
— Vodafone (@VodafoneIN) June 2, 2020
You should have received the refund by now. If not, reach out to Vodafone customer care.