OnePlus Announces Lifetime Screen Warranty After ‘Green Line’ Display Issue

OnePlus 9T or 9T Pro May Not Launch This Year
Image: Framesira / Shutterstock

Several users have reported a ‘green line’ issue emerging on the display of OnePlus phones, something that has been prevalent for OLED displays. As a result, OnePlus has decided to offer a lifetime screen warranty for the affected models. Have a look at the details.

OnePlus Offers Lifetime Screen Warranty

A report by Android Authority confirms that OnePlus will offer a lifetime screen warranty on smartphones with a green line on their displays. This is available for Indian users only as of now.

Affected devices will get a free screen replacement and those with affected older models like the OnePlus 8, the OnePlus 8T, the OnePlus 9, and the OnePlus 9R, will get a voucher of up to Rs 25,500, which will provide help people easily exchange it for a new OnePlus device. This was brought to light by a Telegram user ‘@docnok63.’ There’s also an additional bonus if the affected device is replaced with the OnePlus 10R, which is an India-exclusive phone.

OnePlus offering voucher for green line display issue
Source: Android Authority

OnePlus’ statement reads, “We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service center for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering a lifetime screen warranty on all affected devices. Thank you for your understanding and support.

This development offers a sigh of relief to users and would further encourage both old and existing users to be a part of the OnePlus family. Although, there’s no word on which OnePlus models are affected by the ‘green line‘ display issue and what are the prerequisites for the screen replacement.

So, are you also affected by the ‘green line’ issue? Are you planning to avail yourself of the screen warranty offered by OnePlus? Let us know your thoughts in the comments below.

Featured Image: OnePlus 9

comment Comments 11
  • Kapil Gupta says:

    I has oneplus 6 in which I am also facing blue line issue on the screen. When I visited service center they had told us that the mobile is set to End of Life by the company so no screen replacement and no help will be provided by the company.
    Loyalty towards oneplus has given this response to their customer.

  • Raju Saha says:

    We are given a small amount of voucher. Why were we forced to purchase another phone of same brand.? Where will we get the rest amount to buy a new phone of same brand post redeeming the provided vouchers.?
    #Oneplus then should throw an additional offer for such affected customers on new/upgraded phones…

  • Manikantaswamy RJ says:

    Display green line
    Bill box with out box

  • Reinhard Meitei says:

    @beebom sir pliz make a utube video on this matter. Help us out to enlighten how to apply for free screen replacement or exchange offer from OnePlus. I already face this green line issues on my op 8 pro …I am very dispointed on their customers service.

  • Nitesh says:

    i don’t want buy another phone of your’s give us our money back

  • Sanjib Das says:

    I have a issue with my OnePlus 9 with the green line on display

  • Prabhakaran S says:

    I have a issue with my one plus 8T with the green line on display

  • Subrata says:

    To get the voucher OnePlus is asking to deposit the phone at service centre and the voucher will be issued after 3 days.
    So, one cannot deposit the phone for 3 days at service centre. Most of the people have a single phone.
    Rather they should issue the voucher immediately. Also Organise the OnePlus store to issue the voucher and redeem with a new phone there at the store itself.

    • Mksahoo Rourkela says:

      Yes I also facing the green line isse with my one plus9r I also suggest don’t by this company product.

  • Aditi kajave says:

    Not good service….. No only one can again take a new phone…. It’s related to me… Because me also facing same problem with my oneplus 8T.

  • Vijay says:

    Yes I also facing same issue of green line on display. I have OnePlus 8 mobile and it’s handover to OnePlus service center at Pune City.
    But I am not happy with this given offer to customers I brought this mobile on 45 k and now I get value only 20k- 24k which is not acceptable. It’s OnePlus have issue then thay will give replacement as it is or replacement of my existing mobile display..
    It’s impacted on OnePlus product also. What is guarantee upcoming device also will not come issue like this. Company only think about there money what about customer care?
    If company will keep this attitude then I will never suggest anyone to buy this company product.

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