If there is one Snapchat feature that helps with user retention, it has to be Snapstreak. Designed as a strategic incentive for users to keep returning and using the platform, maintaining Snapstreaks is often considered a big deal among most Snapchat users. As a result, it is truly an unfortunate moment when someone loses their Snapstreak on instances like server outages or app glitches. If you are someone who recently lost your streak with your close friend or significant other, here’s what you can do to restore your Snapstreak in Snapchat.
Get Snapchat Streak Back (2022)
What is Snapchat Streak?
Snapchat Streak, popularly known as Snapstreaks, is a representation of frequent communication with a Snapchat user. A Snapstreak starts when you and your friend start sending snaps to each other at least once in 24 hours for over 3 consecutive days. To clarify, text conversations within the Snapchat app won’t count towards your Snapstreaks. You would lose your Snapstreak with Snapchat friends or loved ones if you don’t share a photo or video with them within a 24-hour window.
You will see a fire emoji (🔥) next to their name in the chat list when the streak begins. When you keep sending Snaps to each other on the daily, a number appears alongside the fire emoji. It denotes the Snapstreak, the number of days you have been exchanging Snaps with each other. For instance, the number 58 in the image above shows that the person has been sending Snaps to the recipient for almost 2 months.
An active Snapstreak expires if you don’t send the other person a snap within 24 hours. You do get a warning in the form of an hourglass emoji, which reminds you to snap the other person. However, you could also lose your Snapchat Streak due to technical errors or network issues. Fortunately, Snapchat offers a way to raise an appeal if you think you accidentally lost your Snapstreak. Check out the next section to learn how you can request to restore your streak on Snapchat.
Restore Snapstreak on Snapchat in 4 Easy Steps
1. Open Snapchat and tap on your Bitmoji (or profile icon) at the top-left corner. When your profile opens, press the Settings icon from the top-right corner of the screen.
2. Scroll down until you find the “Support” section and select “I Need Help”. You will now be taken to Snapchat’s support page. Tap “Snapstreaks” to view Snapstreaks-related support topics.
3. Look for the question “What if my Snapstreak has gone away but I know we’ve sent a Snap (not Chat) back and forth within the 24-hour window?” and click on the “Let us know” hyperlink. Under the “Contact Us” section on the next page, you need to select the “I lost my Snapstreak” option on the Snapchat support page.
4. You will now see a form urging you to fill in details such as username, email, phone number, your device, friend’s username, and more. Fill in the relevant details and tap “Send” to submit the request. It is worth pointing out that you can use just one friend’s username when raising the request. If you lost Snapstreak with multiple users, you have to submit separate requests to Snapchat.
Frequently Asked Questions (FAQ)
Q. Is Snapchat streak truly limited to 24 hours?
Yes, Snapstreaks are limited to a 24-hour window. Sending text messages in the chat does not keep the streak alive. You need to send (as well as receive) photos or videos within the 24-hour window to not lose your Snapstreak on Snapchat.
Q. What does the hourglass emoji (⏳) mean on Snapchat?
The hourglass emoji next to the fire emoji means that you are about to lose a Snapstreak with someone. You must send a photo or video to that person right away to keep your Snapchat streak alive. They also need to send a snap back if they are seeing the hourglass emoji next to your name in the chat window.
Q. How long does the hourglass emoji (⏳) last on Snapchat?
Snapchat gives you a 24-hour window to exchange snaps and keep your Snapstreak alive. However, if you see an hourglass emoji next to someone’s name in your chat window, that means you have four hours left to send or receive a snap (picture or video) from that particular friend on Snapchat. If you don’t send each other snaps in the next four hours, the hourglass will disappear along with the fire emoji, and you will lose your Snapstreak with that friend on Snapchat. You will then need to follow this tutorial to recover your Snapchat streak.
Q. Do I have to reply to a Snapchat streak?
Yeah, if you receive a snap reading “Streak on” or “Streak alive” from a friend or loved one, you should always reply with a snap to keep the Snapstreak going. If you have already sent a snap, ignore the message as they are doing their part to keep the streak alive. If not, you can either reply with a picture or a video to not lose the Snapchat streak.
Q. Can one person keep a Snapchat streak alive?
No, one person cannot keep a Snapstreak alive on the messaging platform. Both parties need to send a snap (photo or video) to each other at least once within a 24-hour window (essentially once every day) to keep the streak alive on Snapchat.
Q. How long does it take to restore a Snapstreak?
Typically, once you file a request to restore a Snapstreak, the Snapchat team takes around 24 hours to reply and inform you whether you will get back your streak or not. The Snapstreak is restored with ease if you missed it due to server outages or technical glitches, but don’t forget to send snaps and make it a habit to request Snapstreak recovery.
Get Back Your Snapstreak in Snapchat!
So that was our guide on restoring Snapstreak in Snapchat. Even if you forgot to send Snaps to keep the Snapstreak alive, you could add that piece of information in the “What information should we know?” textbox in the support ticket. And then, you can cross your fingers and hope the company restores your Snapstreak. We have heard of Snapstreaks being restored with ease, even in such forgetful instances. That said, you are unlikely to get back your streak if you make this a habit. Good luck, and let us know if you got your Snapstreak back in the comments section below.