While most of us are working from home to contain the spread of coronavirus, having an uninterrupted network connection has become a necessity rather than a luxury. However, it appears like telecom giant Reliance Jio’s broadband service Jio Fiber is facing significant downtime.

As per Down Detector’s data, the most affected regions include Delhi NCR, Lucknow, Jaipur, Chennai, Bengaluru, Mumbai, and Noida. Although the company has acknowledged the outage, the exact reason for the downtime remains unknown so far. What’s surprising is that Jio Fiber’s Internet services have been affected for close to 24 hours, since yesterday afternoon.

“Some of our JioFiber customers experienced service issues in certain cities in North India. Other Jio customers across India continue to avail our services. We regret the inconvenience faced by our valued customers in some areas,” a Reliance Jio spokesperson told PTI.

Several users took to Twitter to share their plight and seek technical feedback. However, from the looks of it, the issue still seems to be prevalent at the time of writing this article. In fact, some users say that internet services in Jio Fiber are down for the last 24 hours.

Jio’s customer support seems to be giving generic responses to the situation. The support team is asking users their JioFiber ID, mobile number, and color of the LED shown in the router (red in this case) in an attempt to resolve the problem. In addition, given the current restrictions imposed due to the lockdown, the customer support is unable to schedule engineer visits, as can be seen in the tweet below.

Considering the magnitude of the problem, we expect the company to take effective measures to fix connectivity issues at the earliest. Are you also facing issues with Jio Fiber’s services in your area? Let us know in the comments below. We will update the article once the company fixes the connectivity woes.

VIALiveMint

Comments


  1. No wifi since 4 pm on 22 July, no one responded till 10.30 am on 23 July, engineer visit scheduled for 12 to 2 pm slot, no one visits, complaint filed again, promises to send someone asap, no one comes till 4 pm, on calling again seems engineer has reported that I have requested a change of schedule to 24 July. CLEVER they name is jio . Customer is a fool.

  2. મને પણ આવો અનુભવ થયો છે.મારો મોબાઇલ બપોરના બંધ થઈ જાય છે. નેટવર્ક પણ નથી મણતો , કસ્ટમર કેર ફોન કરી તો જવાબ મણે છે તમારા એરિયા માં કામ ચાલે છે. આજ ની તારીખે છ મહિના થઇ ગયા પણ કાઈ ફરક નથી પડ્યો .મારા કુટુંબ ના બધાં ના ફોન બંધ થઈ જાય છે. ટોટલ છ થી સાત મોબાઇલ છે. મારો એરિયા થાણા વે નૌપાડા છે. કાઈ પણ જીયો રિલાયન્સ ને કે મુકેશ અંબાણી ને કોઈ ફરક નથી પડતો. આપણે બધા ની મજબુરી છે. ટ્રાઈ પણ આપણી વાત નથી સાભણતા.