- Contact Snapchat support if you have been logged out of your Snapchat account and cannot log back in.
- If your contact details haven't been changed, then reset your password to log into your account.
- Remove any other devices signed with your account immediately and set up two-factor authentication.
Notice any suspicious activity on your Snapchat account? Maybe your friends are receiving Snaps or messages you didn’t share. Maybe you are getting emails and notifications to change your Snapchat password or unauthorized access. If that is the case, chances are your Snapchat account is hacked. Don’t panic, you can easily recover your Snapchat account if you follow the steps discussed here.
Signs That Your Snapchat is Hacked
There are always signs to help you confirm whether your Snapchat account has been hacked by someone or not. So if you have doubts, go through these telltale signs to confirm your suspicion.
- You are logged out of your account and cannot log back in.
- Your account is logging you out frequently.
- Your email address or registered phone number has changed.
- Unknown people in your friends list that you don’t recall adding.
- You find out that a payment has been made to get Snapchat+ even though you didn’t initiate it.
- Changes to your avatar or missing chats, and conversations.
- Your friends are receiving Snaps and messages that you didn’t send them.
- You receive an email that your Snapchat account is active from a different location.
If any of these signs match your current situation, then take a look at the steps below to recover your Snapchat account.
How to Recover Your Snapchat Account
If any of the above statements helped confirm that your account was being hacked, look at the methods below and try to regain access to your account yourself.
Method 1: Contact Snapchat Support Team
Starting with the worst-case scenario, let’s say you cannot access your Snapchat account anymore. The hackers have changed your email and phone number, leaving no possible way to log into your Snapchat account. In this case, the best option is to contact Snapchat’s support team.
- Head over to Snapchat Support (website) using this link.
- Select I think my account was compromised from the “Submit a request” page.
- Now fill out the form below with the required details and click on Submit.
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The support team should help you with your Snapchat account recovery. They will even help secure your account so your Snapchat doesn’t get hacked in the future.
Method 2: Change Your Snapchat Login Password
If you can still log into your hacked Snapchat account but suspect someone keeps logging you out, then you can give them a taste of their own medicine. How? By changing your account password and locking them out. Here is how you can do it.
- On the Log In page, tap on Forgot your password.
- Now select either Via Phone or Via Email.
- Enter the email or phone number associated with your account, then hit Submit.
- On the next page, enter the six-digit code or use the link received in your email.
- Now create a new password for your account and tap on Save.
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Method 3: Recover Snapchat Account by Removing Other Devices
Using the above method, you have logged in and recovered your Snapchat account. The next step is to kick out the hacker. You can do so from Session Manager on Snapchat. You can manage all devices signed in with the same Snapchat account. Here’s how you can remove the hacker:
- On Snapchat, tap on your Bitmoji icon at the top left.
- Then tap on the cogwheel icon at the top right to open Snapchat Settings.
- Here, scroll down and select Session management.
- Press the X icon on every unwanted device logged into your account.
- Select OK from the confirmation prompt.
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- Next, go back to the Settings screen, and tap on Saved Login info.
- Tap on the minus (-) icon next to the unknown device.
- Choose Yes on the confirmation prompt.
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Once signed out, the hacker won’t be able to log back in. That is if you have changed the password using the method above. This is the best way to ensure your Snapchat account recovery is complete.
These are some of the ways that we could come up with to help you recover Snapchat account. For additional tips on ways to recover your Snapchat account, you can read our dedicated guide on the same. You never know when this situation can occur, so it is best to enable two-factor authentication and regularly update your password.
If you have any concerns related to this guide, then do share them with us in the comments section below.