It’s been just two weeks since Samsung started selling the Galaxy S20 FE (Fan Edition) and some early customers have already started noticing touch screen issues. According to several user reports on Reddit and Samsung Community Forums (via PiunikaWeb), at least the first batch of the Galaxy S20 FE has quality control faults.
The issue seems to be scattered at this moment. While some users are currently experiencing ghost touch issues on the phone, others claim that the screen is irresponsive and takes multiple attempts to perform an action.
“A section of the top screen is not responding (or very laggy) and the swipe down seems to happen automatically when touching elsewhere. Issue was for about 5-10 mins after taking off charge (two days after unboxing!),” wrote a user on Samsung Community.
So far, Samsung hasn’t officially responded to the claims of users. If this is a widespread issue, it could affect the goodwill and reputation of the Korean giant. The issue will most likely disappoint Samsung’s loyal fans since the Galaxy S20 FE is a ‘Fan Edition’ smartphone.
Samsung could easily release an OTA update if a software bug is the root cause of this issue. If the hardware is causing the device’s display to malfunction, the company will be left with no option other than recalling units and compensating affected users.
If you’re facing these issues on your Galaxy S20 FE, chances are, your phone is still in the return period. You could either ask for a refund or a replacement based on where you purchased your device from. Do not forget to let us know in the comments if you’re facing any issues with your Galaxy S20 FE.
My wife and I just switched to T-Mobile on Oct. 9th, 2020. We both got the samsung s20 FE 5G phones. Hers has worked fine. Mine on the other hand has on a daily basis experienced the not responsive touchscreen issue. Went back to the store but they just said never heard of the issue and wait to next software update. If it still occurs then they will help. So frustrated I called T-Mobile. They tried a few things. But still occurring. They did say consumers have 14 days to return or ask for a replacement at the store. If I ask for a new replacement with the exact model the store should not charge any fees. If asked for a different model then there will be a restocking fee. I will be going to the store for an exact replacement as I do like the samsung phones. Just hope the quality is not going downhill. Good thing I called T-Mobile as my 14 days after purchase is almost up.