Reliance’s e-commerce venture, JioMart, on Friday made a major announcement as part of its plans to take on incumbents like Big Basket, Amazon and Flipkart. The company withdrew delivery charges on all orders, irrespective of the order value. Prior to yesterday’s announcement, the site required a minimum order of Rs. 750 for free delivery. Reliance also launched the JioMart app on Android this week. However, there’s no immediate ETA for an iOS app just yet.

JioMart is also expanding beyond groceries, and will now also sell electronics, fashion, pharmaceuticals and healthcare products. The service is currently available in 200 cities, and according to Reliance Industries chairman, Mukesh Ambani, receives more than 2,50,000 orders every day. The company is planning to expand to more cities and include more categories to the platform.

At Reliance’s AGM this week, Ambani said that JioMart’s expansion is in full throttle right now. However, he didn’t give out any specifics about it. The company also refused to offer an official statement to ET on the subject. JioMart’s rapid expansion across the country has the potential to popularize online shopping in smaller towns and rural areas. So it will be interesting to see how that works going forward.

JioMart was officially launched last May, when the company’s website went live in 200 cities across India. The service is available in not only in the metros, but also cities like Mysuru, Visakhapatnam, Coimbatore, Dehradun and Bhatinda. The company had originally begun testing the service in Navi Mumbai, Thane and Kalyan in late April, soon after Facebook announced it was investing $5.7 billion in Reliance Jio.

Download JioMart from Google Play Store

SOURCEThe Economic Times

15 COMMENTS

  1. I ordered twice and both times had problems. First time got bad quality vegetables. No provision to return or exchange. Had to throw all vegetables Half of the items were not available. Got refund in a week.

    Second time half of the items were not available. One item was missing as delivery was in sealed cover. Had to throw one vegetable as this time only 1 vegetable ordered. One LED bulb was out of order. Packing in poor plastic bag. Still struggling for answer for refund/exchange of missing/damaged items. Not willing to place any more order

  2. On 4th July JIO Mart short supplied 1kg Pkt of Society Tea and 5 nos corn for which they charged In bill which was settled and paid.
    Repeated mails sent to them but no action initiated.
    Similarly in 1 kg mango order only 2 pc of good qnty was supplied ,delivery man told to deliver remaining on next day but didn’t.
    This is good will

  3. Hopeless service. After 5 weeks of prepayment of 1077.55 for groceries order, till now no delivery of items nor refund.
    Ten 10 emails to their customer support is futile.
    Cheating services. Please don’t buy from JioMart. I intend filing consumer complaint.
    Phaniraj
    9686449616

  4. Here i request all, please DO NOT PAY IN ADVANCED, ITS BIG JIO RAISED FUND/JIO SCAM,DAY BY DAY AMBANI BECOME RICH BCOS ”NAYA INDIA NAYA SOCH”……..SMART THINKING EVERYDAY SHORT DELIVERY AROUND Rs.400/500 EACH CUSTOMER, THEY USED OUR FUND MORE THEN 15-20DAYS, EVEN NO UPDATE AFTER SHORT DELIVERY. NO REFUND
    #JIO TEAM PLEASE PROVIDE ONE MONTH CREDIT TO ALL.

  5. Couldn’t find the the JioMart android app on play store. Can you please provide a link? Kudos for 2M btw! #Beebom2M

  6. Jio mart happy with customers
    Customers happy with delivery

    But both connection of delivery boys are unhappy. Reliance paid in time salary to middlecompany. But that company not paid in time to delivery boys

  7. The launch was in May, However I’m still waiting for my refund for goods which shows delivered and not received physically. sending multiple mails and making calls have gone to deaf ears.
    Least expected from a company which has made a reputation for expansion. Had the last hope of getting but seems it has funded their expansion by sleazing customers like me.

  8. It’s in infant stage giving all signs of disaster. Ill equiped systems and inexperienced workforce in handling logistics. Don’t trust – check packages carefully before making payment to delivery person – there are short supply, un-solicited returns, and non-delivery.
    JioMart may require at least 4-5 months to get on feet.

  9. I have placed the order of 2 packets of Dhara filter groundnut oil since last 45 days but the failed to resolve the issue inspite of sending mails to their executives which is not acceptable to me and their silence is deplorable.
    I therefore public in general to be very careful before placing any order as I have faced their leathergic attitude towards their customers.
    This is for your kind information and beware
    Jaihind

  10. Absolutely shoddy service. They didn’t respond to complaints. My order shows as delivered but I didn’t get my stuff. Email replies are through templates. Customer care service just hangs up on you. AVOID.

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