Bharti Airtel today announced that its customers will be able to interact with customer care through Google Assistant.
Starting with English, the feature will also be rolled out in regional languages to deliver a personalized experience to millions of smartphone users, the company said in a statement. Airtel will track what questions customer are asking and enable responses to them via Google Assistant.
“With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for ‘Digital India‘,” said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.
To get account details, the Airtel assistant will ask to link your Airtel account with Google.
If you click yes, you will be asked to enter your mobile number, accept the Terms of Service. “Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account,” said the company.
Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others. The feature is not yet live on Google Assistant or the My Airtel app, so you can’t use it just yet.
The initiative is part of “Project Next”, Airtel’s digital innovation program aimed at transforming customer experience across its services and touch points.