Dating apps have cultivated a bad reputation when it comes to milking money by offering a ‘premium’ tier of services, and sometimes even leaking personal data like an individual’s HIV status which recently happened in case of Grindr.
The latest example of this privacy nightmare comes from popular dating platform Match.com, which recently saw a host of deleted user profiles come back to life, with email notifications going out to those who had actually removed their profiles.
According to a report from The Verge, a number Match.com accounts that were deleted or deactivated by users long ago were accidentally reactivated and started sending out notifications about new profile matches and other such activity to the linked email address.
Among the many victims was Jason Debiak, who recently received a major shock when he received an email, informing him about his new profile matches when for his Match.com account which he quit using over a decade ago. “I log in, and there I am, from 15 years prior, with less gray hair. And my whole profile is there, everything,” Debiak said, further adding that his account seemed to have been resurrected around a week ago, based on the profile activity.
When he contacted Match.com’s customer service, they misinterpreted his complaint and told him that email notifications for his account will be turned off.
A Match.com spokesperson later confirmed to The Verge that a ‘limited number’ of old dating profiles had been accidentally reactivated, and that all the affected accounts also got a password reset prompt. Numerous users have shared their experience of receiving notifications linked to their Match.com profile which they had stopped using years ago, and in some cases, over a decade ago.
this is so weird – i got so many emails this morning i finally was like i guess ill try to log in and see whats up? and i did and my profile from 10 YEARS AGO was fully up – and I haven't paid https://t.co/c3WFxPlT7f a cent since i canceled! WTFFFFF https://t.co/SRcjwJJto4
— jelly donuts (@jennalisetwts) April 14, 2018
It is worth noting that the Match Group owns most popular dating apps and services, including the likes of Tinder and OkCupid, so it also brings into question the data retained from deleted profiles on these platforms.