A recent study conducted by Loup Ventures has given some insights on the performance and efficiency of popular virtual assistants Alexa, Siri, and Google Assistant. From the study results, it looks like Amazon’s Alexa is not as smart as you think.
The study was conducted by asking all the three digital assistants 800 questions each. Google Assistant managed to provide correct answers to 93% of the questions while Siri stood at 83% and Alexa managed to score 80%. This is a massive improvement when compared with last year’s results where Google Assistant scored 86%, Siri managed to score 79%, and Alexa had a poor 61%.
The grading system was based on two major metrics. The first metric represented if the digital assistant was able to understand the question while the second metric represented if the response provided by the digital assistant was correct and satisfactory.
There were 5 categories in which the questions asked were classified namely Local, Commerce, Navigation, Information, and Command. Local category involved questions like nearby locations, Commerce involved ordering products, Navigation had questions asking for the route to certain destinations, Information contained general queries, and Command had daily commands usually asked by people like setting an alarm or reminder.
As you can see in the bar chart above, Google Assistant topped the Local category, which is quite obvious because of the seamless integration with its own services like Google Search and Google Maps. A noticeable amount of lead can be seen by Google Assistant in the Commerce category as well. The same holds true for Navigation and Information categories but Siri took a marginal leap in the Command category.
Loup Ventures has stated that the number of customers making purchases through voice commands is much low. They have also emphasized that people tend to make commerce-related queries just for gaining more knowledge and details about a product rather than making a purchase.
So, what do you think of these results? Do you prefer using virtual assistants over manually performing the tasks on a daily basis? Let us know in the comments.
