Samsung launched the Galaxy Fold in February this year to huge fanfare, and rightly so. It was one of the first folding phones ever, and it was way better than any that came before it. So when Samsung sent out review units of the Galaxy Fold to a bunch of outlets and reviewers a couple of days back, what everyone expected was reviews raving about the Galaxy Fold and the fact that we can fold displays now like it’s no big deal.
Turns out, it is a big deal, because most of the reviewers that got the phone, found out that the display is really finicky on the phones. Some reviewers, including Marques Brownlee (MKBHD on YouTube), and Dieter Bohn from The Verge, reported that the displays on their review units cracked, blacked out, and basically did things displays aren’t supposed to be doing.
That’s not all, Mark Gurman from Bloomberg, and Todd Haselton from CNBC also reported on their review units showing glaring issues in the display. Take a look at what’s been happening:
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
— Todd Haselton (@robotodd) April 17, 2019
Samsung has since responded to the issues with a statement that says “A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”
Basically, Samsung now has a pretty big potential PR-headache in front of it to ensure that people don’t absolutely lose trust in the Galaxy Fold.
Featured Image Courtesy: MKBHD